Reservations, cards and documents:

The Hotel will charge the price of the first night to guarantee the reservation.

We accept MasterCard and Visa, both credit and debit. We can not accept another type of card.

Upon arrival it is necessary to present the bank card used.

Following the rules of the General Directorate of the Police, Eigón will ask all its visitors for the presentation of the DNI or Passport, in order to record the corresponding registration.

 

Cancellations and modifications:

For us your reservations are very important, that is why we try to make our policy of cancellations and modifications as fair as possible for both parties.
We understand that sometimes there are exceptional circumstances that force us to change plans, in the same way we would like you to understand that Eigón is a tiny hotel located inside a valley between mountains and requires a previous organization.

Cancellation is considered free if you cancel up to 14 days before the arrival date. The hotel will refund the amount that was previously charged.
In case of no-show, the hotel will charge the remaining amount of the total.
If canceled during the stay, the hotel will charge the total price of each night not used. The amount corresponding to the nights that we sell successfully will be returned.
Only requests for cancellation or modification of reservation within the corresponding deadline and when made in writing to info@eigonhotel.com.

To avoid disappointment, we recommend having travel insurance that covers the expenses of late cancellation.

Information :

In Eigón children can be accommodated from 10 years of age.
Children under 18 must be accompanied by a parent or legal guardian.
We can not accommodate pets.

 

We have a minimum stay of two nights.

Groups:

As you know, we only have 6 rooms (12 guests in total) so you can understand that the cancellation of a group reservation is something that can cause significant losses.

It is considered free cancellation if it is communicated up to 30 days before the date of arrival. The hotel will refund the amount that was previously charged.
If the group does not show up, the hotel will charge the remaining amount of the total.
If the group cancels or modifies the reservation during the stay, the hotel will charge the total price of each night not used. The amount corresponding to the nights that we sell successfully will be returned.
Only requests for cancellation or modification of reservation will be addressed when they are made in writing to info@eigonhotel.com.

Schedule:

The entrance is from 15:00.
The departure is until 12:00.

Taxes and additional charges:

The I.V.A. it’s included. Municipal tax not applicable. Service charge not applicable.

Smoke policy:

Eigón is a smoke free space. Smoking is not allowed anywhere in the house. If we noticed that a guest had smoked, a cleaning fee would have to be charged.

Loss of keys:
In case of loss of the keys will be charged € 100 to cover the cost of changing the lock.
Lost objects:
If an item is left forgotten, we will send it to you by mail. We will simply charge you the shipping cost. Eigón reserves the right to donate or dispose of forgotten objects if they have not been claimed for a month after the date of departure.

Damage:
Eigón reserves the right to charge the customer’s credit card for any damage caused to the establishment or its contents during its stay, as well as for any item that is missing after its departure.